Customer Support 💡

Should you not be able to find your answer here or have a specific enquiry, we are always available via email, Discord or contact form. Just click below for more detail.

You can pay for your Kaioken Clothing using a debit card, credit card or via. PayPal. In order to pay, simply add an item to your cart on the product page, and hit the cart icon in the top right hand corner. Then hit the 'proceed to checkout' button, you'll be able to enter any discount code on the checkout page. 

We are proud to say that we are a verified business on PayPal payments and on Shopify (card) payment processors, so you can rest assured knowing that your order is protected by the PayPal Buyer Protection Scheme  from the minute it leaves our door, to yours!

We ALWAYS recommend getting in touch with us for any questions you have. You can contact us on our dedicated Livechat widget for answers to any of your questions! (Available on PC only). You can also reach out to us via email (support@kaiokenclothing.com) on our customer service Discord server! Just click here!

Unlike many anime apparel sites, ALL of our gear is designed, created and then manufactured by us. This gives us the confidence that all of our customers will be happy to wear their Kaioken Clothing items! 

Due to the handmade nature of our products, total estimated delivery time is 10-15 working days, depending on the items ordered, and your location. This gives us time to craft your gear, seal it up, and ship it out! This delivery time does not include our processing time, between 4-8 working days.

If you have not received tracking in that timeframe, just hit us up on one of our channels (email, chat or Discord) we find that sometimes spam filters will block our tracking updates. Your order will NOT have been delayed, a member will be on hand to send tracking manually.

As a general guide, our items are standardized US sizing. Should you be looking for an oversized or baggy fit, we recommend sizing up once or twice.

However, to be more specific visit our 'size chart' page for full measurements. Just click here.

In order to keep the print on your items looking as good as day 1, we absolutely recommend washing on a low-lukewarm temperature (ideally 20 degrees celsius).

To avoid any shrinkage, ideally please air-dry your items.

Shipping & Delivery 📦

Got any questions about shipping speed, local carriers or tracking? Just click below to find your answer.

Unlike many anime apparel sites, ALL of our gear is designed, created and then manufactured by us. This gives us the confidence that all of our customers will be happy to wear their Kaioken Clothing items! 

Due to the handmade nature of our products, total estimated delivery time is 10-15 working days, depending on the items ordered, and your location. This gives us time to craft your gear, seal it up, and ship it out! This delivery time does not include our processing time, between 4-8 working days.

If you have not received tracking in that timeframe, just hit us up on one of our channels (email, chat or Discord) we find that sometimes spam filters will block our tracking updates. Your order will NOT have been delayed, a member will be on hand to send tracking manually.

We always aim to get your orders to you as soon as possible, but due to the circumstances above, we give ourselves a slightly larger window. All orders are fully trackable.

As stated above, our site is proud to run under the PayPal protection scheme, so if any of our orders are delayed, you are entitled to a full money back, no questions asked refund after 40 days from date of purchase. We very rarely rely on this, but it's a nice safety net for all our customers, and ourselves.

We ship worldwide with a combination of different carriers depending on your location! If you have an address, we'll do our best to ship there! At the moment, the only territories we are totally unable to ship to are: Cuba, Iran, Crimea and Syria.

We do our absolute best to ensure that all of our items are expedited through customs, with no extra costs.

It is very rare that our parcels are subject to additional fees, but please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar.

Unfortunately, there is nothing we can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.


Returns, Refunds & Exchanges 🚚

How do I return or exchange an item? Do you offer refunds? Can I cancel my order? Find your answer below.

Here at Kaioken Clothing, we pride ourselves on offering original, designed by us anime cosplay apparel. We hope this has been reflected in our verified customer reviews, influencer ambassadors, and repeat customer business!

We believe that we have provided you with all the necessary information for you to make a smooth purchase and select the right item in the right size. Please carefully check the product description and our size chart page before placing your order. You are fully protected by the PayPal protection scheme and eligible for a no questions asked refund if the item is proven to be damaged, defective or not as described.

We will just need a few things from you to process your return/refund. Your customer name, your order ID, a photo of the product received and a brief explanation of the issue. Once we have received this information (within 40 days from purchase), we will fully examine the case and within a reasonable window of time, offer either a full refund or a free return shipping label and a replacement.

We are proud of our customer service and product, and while we hope issues never arise, they can't be helped from time-to-time. We are a small team here at Kaioken Clothing, so for any issues please reach out to us and we will see what we can do. The best way to contact us in on our livechat page here.

First off.. we hope it never gets to this point! But! From time to time with international shipping, items can get lost or bogged down at customs.

If you order has not had a tracking update in over 30 days, we will happily give you a full, no questions asked refund on your order, at this point we can claim it back on our insurance, too!

If your tracking says the order was delivered succesfully to your address or has been signed for, in most circumstances we are unable to grant a refund. Please contact us if if these issues arise so we can investigate the issue and find a solution for you.

No problem! We can cancel your order. So long as the order has not entered production which typically takes 24-48 hours, so email us immediately! 

What are your site policies? ✔️

Find out more about our privacy policy, refund policy and terms of service in full detail below.


We have pages describing our privacy, refund and terms of service policies in full. Find them below:


Refund Policy

Privacy Policy

Terms of Service Policy